No Love for Wireless Communication Providers

Today, I went to a town hall lead by AT&T’s VP of research, Chuck Kalmenak. Chuck’s talk really painted the larger picture of research at AT&T and our priorities as a group. Also, it drove home for me that I’m now in industry and that I’m part of a larger company which makes it possible for me to do all the fun stuff that I do. So, today’s post is about public opinions of wireless communication providers, like AT&T.

I recently came across “What Does The Internet Think” which is a website that searches based on associative sentences to understand the general sentiment towards a particular search. This is obviously not an infallible approach, but I think that it’s a cool way to get a general lay-of-the-land. So, I searched for the 4 biggest wireless communication providers in the U.S.: AT&T, Verizon, Sprint, and T-Mobile.¬†All-together these four providers represent 294.1 million U.S. subscribers. Here are the results, sorted from best to worst:

Why is the Internet so negative about wireless communication providers?


Why is the Internet so negative about wireless communication providers?

For me, this was good news and bad news. The good news is that I work for the best wireless provider and I’d like to think that I am or will be part of that success. The bad news is that even though the Internet was least negative about AT&T, it was still negative. Why is there no love for any of the mobile providers? What can we do better than what we’re doing right now?