About Lana Yarosh

Svetlana “Lana” Yarosh is an Assistant Professor in the Computer Science & Engineering Department at University of Minnesota. Her research in HCI focuses on embodied interaction in social computing systems. Lana is currently most proud of being one of the inaugural recipients of the NSF CRII award, of her best papers at CHI 2013 and CSWC 2014, and of receiving the Fran Allen IBM Fellowship. Lana has two Bachelors of Science from University of Maryland (in Computer Science and Psychology), a Ph.D. in Human-Centered Computing from Georgia Institute of Technology, and two years of industry research experience with AT&T Labs Research.

Phoneman Sense

Recently, I got to spend a week learning how to be a phoneman (let’s just pretend that this is gender neutral). It’s a long story, but every member of research at AT&T Labs is expected to also pick up an essential trade within the company and get trained to be able to perform one of these core services. These training sessions are done by experienced AT&T employees who have been at the company for decades and can impart on us some of what they term as “phoneman sense.”

I section of the cable that runs under the ocean. For scale, imagine that I only come up to the second silver band.

A section of the cable that runs under the ocean.

My favorite part of the training was getting a much better idea of how data is actually transmitted around the world. I am now convinced that the communication network is the most ambitious endeavor attempted by humans: more reliable than the power grid, stretching across the world and even into the orbit, and maintained by hundreds of thousands (millions?) of individuals world-wide. The thing that really blew my mind was thinking about how much data can be transmitted over a single cable. In the beginning, there was just a pair of copper cables: your voice was sampled on one side, each sample converted to a number, and the number was sent as binary code over the wire by varying the voltage. Easy-peasy! This is known as a DS0 connection and it transmits 64 Kb/s. But it didn’t stop there, once the wires come out of your house, somehow data from all the phones in your neighborhood needs to be combined to be sent to the central office. This is done by taking a byte off each wire and multiplexing them.

In training, I got to get decked out in all the safety gear that I would wear for working with batteries and other hazards.

In training, I got to get decked out in all the safety gear that I would wear for working with batteries and other hazards.

Combining 24 DS0 connection in this way, makes your standard DS1 connection which transmits 1.5 Mb/s. At this point, the connection is frequently no longer transmitting over a wire but rather through an optical cable, by flashing a laser light for 1s and not flashing it for 0s. At this point, I was already pretty impressed — doing anything 1,500,000 times per second just seems like a big deal. But, it doesn’t stop there. Three DS3s (and some info bits wrapping the data) are combined into an OC-3 connection,12 DS3s are combined into an OC-12, and so on until you have the OC-192 which transmits 192 DS3s by flashing a laser 9,953,000,000 times a second! Over a single cable that’s thinner than a human hair! Maybe I’m too easy to impress, but this totally blew my mind! I can’t even wrap my head around that number, let alone imagine doing something purposeful that many times a second. And this is happening every single moment in your back yard!

It’s pretty cool to potentially be part of this, even as a tiny cog in the machine. I learned some good stuff like how to maintain the systems that do all of that multiplexing and maintain service in a power outage by hooking up generators and maintaining the batteries at remote terminals. It really makes me appreciate all of the stuff that goes on behind the scenes to make sure that I always have access to my lolcats.

Seeing The Future

Last weekend, I went to Disneyland for the first time. I totally see why my GT advisor is obsessed with it! But, the least impressive part of the experience for me was visiting the Innoventions exhibit which supposedly showcases the future of home, work, and play. Compared to the creativity of the rest of the park, the ideas presented there were incredibly stale. Apparently, the future is going to have videogames and digital photo displays *YAWN.* But, being there did get me to start reflecting on what I expected to see there. Could I design a showcase of the future that wouldn’t get outdated and silly in a few years’ time?

Crappy remotes and digital photo frames are two examples of underwhelming future technologies displayed in Innoventions.

Crappy remotes and digital photo frames are two examples of underwhelming future technologies displayed in Innoventions.

I read a lot of science fiction, but I find that more recent stories don’t even try to make a serious attempt at predicting the future. Others agree. Paul Kincaid wrote a long essay about the changes in how fiction tries to predict the future, saying: “we began to feel that the present was changing too rapidly for us to keep up with … things happen as if by magic … or else things are so different that there is no connection with the experiences and perceptions of our present.” So, even science fiction writers now find it difficult to consider what the future may look like. Do I have any hope?

As an innovator, it is my job to see the future. I am frequently asked what will be the next big thing in ten years and that question is getting increasingly difficult to answer. Even deciding between alternatives is difficult: will the future be all about viewing reality through ocular displays or will it be about augmenting the environment with ubiquitously-available projection? Well, my answer to everything is “both.” I think most of the technologies that are currently in innovation cradles will have a place in the future as they mature and find an appropriate niche. Self-driving cars or better ways to commute through public transportation? Both! Extremely accurate audio input or brain-computer interfaces? Both! More lo-fi text-based communication or high-def holographic projection conferencing? Both! Better ways to collaborate remotely or better opportunities to collaborate in-person? Both!

When the task is to design something for “three years from now,” I begin by looking at how people currently approach a specific challenge and design to do the same thing better, faster, stronger. I think that method doesn’t work as well for designing for ten years from now, because the challenges people face change as quickly as available technologies do. Designing for ten years from now requires envisioning the infrastructure and complex ecosystem of other technologies that will be available in the future. What has worked for me most recently is assuming that a nascent technology will be common place, creating such an environment in the lab, and working closely with a group of participants to help them envision the challenges and opportunities that they may face in that future environment. What would people do if anything could become a display? What would people do if they no longer had to worry about driving themselves from place to place? What would people do if they could easily connect with anybody in the world? Start designing for that future now.

A Taxonomy of Helper-Finding in the Enterprise

This week, I guest-wrote a blog post on Follow the Crowd about my CSCW paper on the taxonomy of helper-finding activities in the enterprise. I’m just going to direct you there instead of stealing the views, but to get your appetite whetted, here’s a comic about the study (click to enlarge):

Systems are not always particularly good at finding somebody who can help in the workplace. (Comic by me, in the style of xkcd)

Systems are not always particularly good at finding somebody who can help in the workplace. (Comic by me, in the style of xkcd)